{"id":14,"date":"2026-07-29T19:15:54","date_gmt":"2026-07-29T11:15:54","guid":{"rendered":"https:\/\/www.kcvents.com\/?page_id=14"},"modified":"2026-09-11T10:04:23","modified_gmt":"2026-09-11T02:04:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.kcvents.com\/it\/refund_returns\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"<style>\n    \/* Scoped container to prevent conflicts with WordPress themes *\/\n    .kc-wp-policy {\n        font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n        line-height: 1.6;\n        color: #2c3e50;\n        max-width: 100%;\n        margin: 0 auto;\n        padding: 0;\n    }\n\n    .kc-wp-policy * {\n        box-sizing: border-box;\n    }\n\n    .kc-wp-policy .policy-header {\n        border-bottom: 3px solid #0e4b88;\n        padding-bottom: 15px;\n        margin-bottom: 25px;\n    }\n\n    .kc-wp-policy .policy-header h1 {\n        color: #0e4b88;\n        font-size: 28px;\n        margin: 0 0 10px 0;\n        text-transform: uppercase;\n        letter-spacing: 0.5px;\n        line-height: 1.3;\n    }\n\n    .kc-wp-policy .policy-header p {\n        color: #6c757d;\n        margin: 0;\n        font-size: 14px;\n    }\n\n    \/* Retail Notice Banner *\/\n    .kc-wp-policy .retail-banner {\n        background-color: #fff8e6;\n        border: 1px solid #ffe58f;\n        border-radius: 6px;\n        padding: 16px 20px;\n        margin-bottom: 30px;\n        display: flex;\n        align-items: center;\n        justify-content: space-between;\n        flex-wrap: wrap;\n        gap: 15px;\n    }\n\n    .kc-wp-policy .retail-banner-text {\n        flex: 1;\n        min-width: 280px;\n    }\n\n    .kc-wp-policy .retail-banner-text h3 {\n        margin: 0 0 5px 0;\n        color: #8a6d3b;\n        font-size: 16px;\n        line-height: 1.4;\n    }\n\n    .kc-wp-policy .retail-banner-text p {\n        margin: 0;\n        font-size: 14px;\n        color: #66512c;\n    }\n\n    .kc-wp-policy .retail-btn {\n        background-color: #0e4b88;\n        color: #ffffff !important;\n        text-decoration: none !important;\n        padding: 8px 18px;\n        border-radius: 4px;\n        font-size: 13px;\n        font-weight: 600;\n        white-space: nowrap;\n        display: inline-block;\n        transition: background 0.2s ease;\n    }\n\n    .kc-wp-policy .retail-btn:hover {\n        background-color: #0084ff;\n        color: #ffffff !important;\n    }\n\n    \/* Content Sections *\/\n    .kc-wp-policy .section-title {\n        color: #0e4b88;\n        font-size: 20px;\n        margin: 30px 0 15px 0;\n        padding-bottom: 6px;\n        border-bottom: 1px solid #e9ecef;\n        line-height: 1.4;\n    }\n\n    .kc-wp-policy h3 {\n        color: #2c3e50;\n        font-size: 16px;\n        margin: 20px 0 10px 0;\n    }\n\n    \/* Tables *\/\n    .kc-wp-policy .table-responsive {\n        overflow-x: auto;\n        margin-bottom: 25px;\n        -webkit-overflow-scrolling: touch;\n    }\n\n    .kc-wp-policy .policy-table {\n        width: 100%;\n        border-collapse: collapse;\n        font-size: 14px;\n        text-align: left;\n        background-color: #fff;\n        border: 1px solid #e9ecef;\n    }\n\n    .kc-wp-policy .policy-table th {\n        background-color: #f8f9fa;\n        color: #0e4b88;\n        font-weight: 600;\n        padding: 12px 15px;\n        border-bottom: 2px solid #e9ecef;\n        border-right: 1px solid #e9ecef;\n    }\n\n    .kc-wp-policy .policy-table td {\n        padding: 12px 15px;\n        border-bottom: 1px solid #e9ecef;\n        border-right: 1px solid #e9ecef;\n        vertical-align: top;\n    }\n\n    .kc-wp-policy .policy-table tr:hover {\n        background-color: #fcfcfc;\n    }\n\n    \/* Badges *\/\n    .kc-wp-policy .badge {\n        display: inline-block;\n        padding: 3px 8px;\n        border-radius: 3px;\n        font-size: 12px;\n        font-weight: 600;\n    }\n\n    .kc-wp-policy .badge-kcvents {\n        background-color: #e6f0fa;\n        color: #0e4b88;\n    }\n\n    .kc-wp-policy .badge-customer {\n        background-color: #fff0f0;\n        color: #c53030;\n    }\n\n    \/* Highlight Lists *\/\n    .kc-wp-policy .rule-list {\n        padding-left: 20px;\n        margin: 10px 0;\n    }\n\n    .kc-wp-policy .rule-list li {\n        margin-bottom: 8px;\n        font-size: 14px;\n    }\n\n    .kc-wp-policy .note-box {\n        background-color: #f4f6f8;\n        border-left: 4px solid #0e4b88;\n        padding: 12px 16px;\n        margin: 15px 0;\n        font-size: 14px;\n    }\n\n    .kc-wp-policy .contact-box {\n        background: #f8f9fa;\n        border: 1px solid #e9ecef;\n        border-radius: 6px;\n        padding: 20px;\n        margin-top: 30px;\n    }\n\n    .kc-wp-policy .contact-box p {\n        margin: 5px 0;\n        font-size: 14px;\n    }\n<\/style>\n\n<div class=\"kc-wp-policy\">\n\n    <!-- Header Section -->\n    <header class=\"policy-header\">\n<h1 style=\"margin-bottom: 5vh;\">Refund &amp; Returns Policy<\/h1>\n        <p>Shenzhen Chic Technology Co., Ltd. (KCvents Ventilation System) | Effective Date: July 2026<\/p>\n    <\/header>\n\n    <!-- Retail Banner -->\n    <div class=\"retail-banner\">\n        <div class=\"retail-banner-text\">\n            <h3>?\ufe0f Purchasing Personal Units or Small Samples?<\/h3>\n            <p>KCvents.com primary focuses on B2B wholesale, OEM\/ODM, and commercial orders. For retail purchases (1\u20132 units) with direct 14-day return support, please shop at our official B2C store <strong>ECvents.com<\/strong>.<\/p>\n        <\/div>\n        <a href=\"https:\/\/www.ecvents.com\/refund_returns-2\/\" target=\"_blank\" class=\"retail-btn\" rel=\"noopener\">\u9000\u6b3e\u53ca\u9000\u8d27\u653f\u7b56 \u2013 ECvents \u5546\u5e97 \u2192<\/a>\n    <\/div>\n\n    <!-- Section 1: Policy Overview Table -->\n    <h2 class=\"section-title\">1. Policy Overview Matrix<\/h2>\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th style=\"width: 22%;\">Scenario \/ Category<\/th>\n                    <th style=\"width: 18%;\">Eligible Window<\/th>\n                    <th style=\"width: 35%;\">Key Conditions &amp; Requirements<\/th>\n                    <th style=\"width: 25%;\">Freight Responsibility<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Damaged in Transit \/ Defective on Arrival \/ Wrong Item<\/strong><\/td>\n                    <td>Within 14 days of delivery<\/td>\n                    <td><strong>Unboxing Photo\/Video Required<\/strong> as essential evidence of arrival condition. Item must be uninstalled.<\/td>\n                    <td><span class=\"badge badge-kcvents\">KCvents Pays (Both Ways)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Standard Return (Change of Mind \/ Ordered Wrong Model)<\/strong><\/td>\n                    <td>Within 14 days of delivery<\/td>\n                    <td>Item must be 100% unused, uninstalled, in \u201cas-new\u201d condition with complete original packaging &amp; manuals.<\/td>\n                    <td><span class=\"badge badge-customer\">Customer Pays (Trackable)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Warranty Claims (1-Yr Unit \/ 3-Yr Motor)<\/strong><\/td>\n                    <td>1 Year (Whole Unit)<br>3 Years (Motor Only)<\/td>\n                    <td>Covers manufacturing defects under normal operating conditions. Technical verification required.<\/td>\n                    <td><span class=\"badge badge-kcvents\">KCvents Covers (Both Ways)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Custom \/ OEM \/ ODM \/ Bulk Orders<\/strong><\/td>\n                    <td>Non-Returnable<\/td>\n                    <td>Non-refundable once mass production or customization has commenced.<\/td>\n                    <td>N\/A<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Customer Delivery Faults (Refused Customs \/ Wrong Address)<\/strong><\/td>\n                    <td>At delivery stage<\/td>\n                    <td>Refusal of duties, incorrect address provided, or failure to claim shipment.<\/td>\n                    <td><span class=\"badge badge-customer\">Deducted from Refund<\/span><\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <!-- Section 2: Detailed Return Guidelines -->\n    <h2 class=\"section-title\">2. Return Conditions &amp; Inspection Protocols<\/h2>\n    \n    <h3>A. Damaged, Defective, or Missing Items (Unboxing Protocol)<\/h3>\n    <p>To protect your rights against transit damages, please inspect all packages immediately upon arrival.<\/p>\n    <ul class=\"rule-list\">\n        <li><strong>Unboxing Proof Required:<\/strong> For claims regarding physical breakage, shipping damage, missing accessories, or incorrect models, customers <strong>must provide clear unboxing photos or videos<\/strong> showing the shipping label, exterior package condition, and the damage.<\/li>\n        <li>Once verified, KCvents will immediately arrange a replacement unit or replacement parts at zero cost to you, including all freight charges.<\/li>\n    <\/ul>\n\n    <h3>B. Standard Return Conditions (Unused Standard Goods)<\/h3>\n    <ul class=\"rule-list\">\n        <li>The product must be completely unused, uninstalled, without mounting marks, wire cuts, or scratches.<\/li>\n        <li>Must include all original packaging, mounting hardware, manuals, and accessories.<\/li>\n        <li>Customized products, private label (OEM) items, clearance products (Final Sale), and consumables (e.g., air filters, carbon cartridges) are strictly non-returnable unless defective.<\/li>\n    <\/ul>\n\n    <!-- Section 3: Freight & Failed Delivery Table -->\n    <h2 class=\"section-title\">3. Freight Costs &amp; Customer-Incurred Expenses<\/h2>\n    <p>We maintain a transparent policy regarding return shipping costs and customs-related fees:<\/p>\n\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th>Return Reason<\/th>\n                    <th>Shipping Fee Coverage<\/th>\n                    <th>Customs Duties \/ Carrier Charges<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Verified Factory Defect \/ Transit Damage<\/strong><\/td>\n                    <td>KCvents reimburses or pre-pays 100% of round-trip shipping.<\/td>\n                    <td>A carico di KCvents<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Ripensamento del cliente \/ Specifiche errate<\/strong><\/td>\n                    <td>A carico del cliente (obbligo di spedizione con corriere tracciabile).<\/td>\n                    <td>Non rimborsabile<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Pacco rifiutato a causa di dazi doganali\/imposte locali di importazione<\/strong><\/td>\n                    <td>Detratto dal rimborso finale (spedizione di andata + ritorno).<\/td>\n                    <td>Il cliente \u00e8 responsabile di tutte le spese di gestione del corriere e delle sanzioni doganali.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Consegna fallita (Indirizzo errato \/ Pacco non ritirato)<\/strong><\/td>\n                    <td>Detratto dal rimborso finale (costi effettivi di reso del corriere).<\/td>\n                    <td>Il cliente \u00e8 responsabile di eventuali costi di giacenza o di reso del corriere.<\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <div class=\"note-box\">\n        <strong>\u26a0\ufe0f Nota importante sulle consegne non ritirate \/ rifiutate:<\/strong> I dazi doganali e le imposte internazionali sono determinati dal governo del paese di destinazione. Se l'acquirente rifiuta la consegna o non provvede allo sdoganamento\/pagamento dei dazi, il corriere addebiter\u00e0 a KCvents le spese di trasporto per il reso e i costi di smaltimento. Questi costi effettivi saranno detratti dall'importo residuo del rimborso.\n    <\/div>\n\n    <!-- Section 4: Manufacturer Warranty -->\n    <h2 class=\"section-title\">Garanzia del produttore (1 anno sull'intera unit\u00e0 \/ 3 anni sul motore)<\/h2>\n    <p>Tutte le apparecchiature di ventilazione KCvents sono coperte dalla nostra <strong>Garanzia completa di 1 anno sull'unit\u00e0<\/strong> e da una <strong>Garanzia estesa di 3 anni sul motore del ventilatore<\/strong> a partire dalla data di acquisto.<\/p>\n\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th style=\"width: 25%;\">Livello di garanzia<\/th>\n                    <th style=\"width: 20%;\">Periodo di copertura<\/th>\n                    <th style=\"width: 30%;\">Cosa \u00e8 coperto<\/th>\n                    <th style=\"width: 25%;\">Politica sui costi di spedizione<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Garanzia sull'intera unit\u00e0<\/strong><\/td>\n                    <td><strong>1 anno<\/strong> dalla data di acquisto<\/td>\n                    <td>Unit\u00e0 completa, inclusi controller PCB, sensori, involucro strutturale, giranti e accessori, contro difetti di fabbricazione.<\/td>\n                    <td><strong>KCvents copre i costi di spedizione di ANDATA E RITORNO<\/strong> per la riparazione\/sostituzione verificata di unit\u00e0 o componenti principali.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Garanzia estesa sul motore<\/strong><\/td>\n                    <td><strong>3 anni<\/strong> dalla data di acquisto<\/td>\n                    <td>Motori dei ventilatori AC\/EC (gruppo motore principale) contro guasti meccanici, bruciatura delle bobine o difetti di fabbricazione.<\/td>\n                    <td><strong>KCvents copre i costi di spedizione di ANDATA E RITORNO<\/strong> per le sostituzioni di motori difettosi in garanzia.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Esclusioni<\/strong><\/td>\n                    <td>N\/A<\/td>\n                    <td>Danni derivanti da installazione non corretta, tensione di alimentazione errata, smontaggio non autorizzato, danni causati da acqua\/incendio o normale usura estetica.<\/td>\n                    <td>Si applicano costi di riparazione e spese di spedizione a carico del cliente.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Fornitura di parti di ricambio B2B<\/strong><\/td>\n                    <td>Entro i termini di garanzia<\/td>\n                    <td>Per i partner commerciali\/B2B esteri, KCvents pu\u00f2 spedire i componenti di ricambio (motori, PCB) direttamente con assistenza tecnica da remoto per ridurre al minimo i tempi di fermo operativo.<\/td>\n                    <td>Spedizione espressa a carico di KCvents per i componenti difettosi coperti da garanzia.<\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <!-- Section 5: Refund Processing Timeline -->\n    <h2 class=\"section-title\">Tempistiche di elaborazione del rimborso<\/h2>\n    <ul class=\"rule-list\">\n        <li><strong>Finestra di ispezione:<\/strong> La merce resa viene ispezionata entro 3-5 giorni lavorativi dall'arrivo presso il nostro magazzino.<\/li>\n        <li><strong>Emissione del rimborso:<\/strong> Una volta approvato, il rimborso sar\u00e0 elaborato entro 3-5 giorni lavorativi tramite il metodo di pagamento originario (bonifico bancario T\/T, PayPal o carta di credito).<\/li>\n        <li><strong>Rimborsi parziali:<\/strong> Qualora la merce resa presenti segni di avvenuta installazione, componenti mancanti o confezioni originali danneggiate, KCvents si riserva il diritto di applicare una tariffa di gestione del reso\/ricondizionamento.<\/li>\n    <\/ul>\n\n    <!-- Contact & Claim Initiation -->\n    <div class=\"contact-box\">\n        <h3 style=\"margin-top:0; color: #0e4b88;\">Come avviare una richiesta di reso o reclamo<\/h3>\n        <p>Per avviare un reclamo relativo a resi, danni o servizio di garanzia, si prega di contattare il nostro team di supporto indicando il riferimento dell'ordine:<\/p>\n        <p>? <strong>Email di supporto:<\/strong> <a href=\"mailto:huoyee@kcvents.com\">huoyee@kcvents.com<\/a> \/ <a href=\"mailto:ecvents@kcvents.com\">ecvents@kcvents.com<\/a><\/p>\n        <p>? <strong>Tel \/ WhatsApp:<\/strong> +86 755 2317 1120<\/p>\n        <p>? <strong>Azienda:<\/strong> Shenzhen Chic Technology Co., Ltd. (Sede centrale KCvents)<\/p>\n        <p>? <strong>Indirizzo:<\/strong> 2\u00b0 piano, Edificio B, n. 107 Huasheng Road, Shuiwei Community, Dalang Avenue, Distretto di Longhua, Shenzhen, Guangdong, Cina 518110<\/p>\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &#038; Returns Policy Shenzhen Chic Technology Co., Ltd. (KCvents Ventilation System) | Effective Date: July 2026 ?\ufe0f Purchasing Personal Units or Small Samples? KCvents.com primary focuses on B2B wholesale, OEM\/ODM, and commercial orders. For retail purchases (1\u20132 units) with direct 14-day return support, please shop at our official B2C store ECvents.com. \u9000\u6b3e\u53ca\u9000\u8d27\u653f\u7b56 &#8211; ECvents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","iawp_total_views":15,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"_links":{"self":[{"href":"https:\/\/www.kcvents.com\/it\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kcvents.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kcvents.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kcvents.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kcvents.com\/it\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/www.kcvents.com\/it\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":3714,"href":"https:\/\/www.kcvents.com\/it\/wp-json\/wp\/v2\/pages\/14\/revisions\/3714"}],"wp:attachment":[{"href":"https:\/\/www.kcvents.com\/it\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}