{"id":14,"date":"2026-07-29T19:15:54","date_gmt":"2026-07-29T11:15:54","guid":{"rendered":"https:\/\/www.kcvents.com\/?page_id=14"},"modified":"2026-09-11T10:04:23","modified_gmt":"2026-09-11T02:04:23","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.kcvents.com\/pt\/refund_returns\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"<style>\n    \/* Scoped container to prevent conflicts with WordPress themes *\/\n    .kc-wp-policy {\n        font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n        line-height: 1.6;\n        color: #2c3e50;\n        max-width: 100%;\n        margin: 0 auto;\n        padding: 0;\n    }\n\n    .kc-wp-policy * {\n        box-sizing: border-box;\n    }\n\n    .kc-wp-policy .policy-header {\n        border-bottom: 3px solid #0e4b88;\n        padding-bottom: 15px;\n        margin-bottom: 25px;\n    }\n\n    .kc-wp-policy .policy-header h1 {\n        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class=\"kc-wp-policy\">\n\n    <!-- Header Section -->\n    <header class=\"policy-header\">\n<h1 style=\"margin-bottom: 5vh;\">Refund &amp; Returns Policy<\/h1>\n        <p>Shenzhen Chic Technology Co., Ltd. (KCvents Ventilation System) | Effective Date: July 2026<\/p>\n    <\/header>\n\n    <!-- Retail Banner -->\n    <div class=\"retail-banner\">\n        <div class=\"retail-banner-text\">\n            <h3>?\ufe0f Purchasing Personal Units or Small Samples?<\/h3>\n            <p>KCvents.com primary focuses on B2B wholesale, OEM\/ODM, and commercial orders. For retail purchases (1\u20132 units) with direct 14-day return support, please shop at our official B2C store <strong>ECvents.com<\/strong>.<\/p>\n        <\/div>\n        <a href=\"https:\/\/www.ecvents.com\/refund_returns-2\/\" target=\"_blank\" class=\"retail-btn\" rel=\"noopener\">\u9000\u6b3e\u53ca\u9000\u8d27\u653f\u7b56 \u2013 ECvents \u5546\u5e97 \u2192<\/a>\n    <\/div>\n\n    <!-- Section 1: Policy Overview Table -->\n    <h2 class=\"section-title\">1. Policy Overview Matrix<\/h2>\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th style=\"width: 22%;\">Scenario \/ Category<\/th>\n                    <th style=\"width: 18%;\">Eligible Window<\/th>\n                    <th style=\"width: 35%;\">Key Conditions &amp; Requirements<\/th>\n                    <th style=\"width: 25%;\">Freight Responsibility<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Damaged in Transit \/ Defective on Arrival \/ Wrong Item<\/strong><\/td>\n                    <td>Within 14 days of delivery<\/td>\n                    <td><strong>Unboxing Photo\/Video Required<\/strong> as essential evidence of arrival condition. Item must be uninstalled.<\/td>\n                    <td><span class=\"badge badge-kcvents\">KCvents Pays (Both Ways)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Standard Return (Change of Mind \/ Ordered Wrong Model)<\/strong><\/td>\n                    <td>Within 14 days of delivery<\/td>\n                    <td>Item must be 100% unused, uninstalled, in \u201cas-new\u201d condition with complete original packaging &amp; manuals.<\/td>\n                    <td><span class=\"badge badge-customer\">Customer Pays (Trackable)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Warranty Claims (1-Yr Unit \/ 3-Yr Motor)<\/strong><\/td>\n                    <td>1 Year (Whole Unit)<br>3 Years (Motor Only)<\/td>\n                    <td>Covers manufacturing defects under normal operating conditions. Technical verification required.<\/td>\n                    <td><span class=\"badge badge-kcvents\">KCvents Covers (Both Ways)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Custom \/ OEM \/ ODM \/ Bulk Orders<\/strong><\/td>\n                    <td>Non-Returnable<\/td>\n                    <td>Non-refundable once mass production or customization has commenced.<\/td>\n                    <td>N\/A<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Customer Delivery Faults (Refused Customs \/ Wrong Address)<\/strong><\/td>\n                    <td>At delivery stage<\/td>\n                    <td>Refusal of duties, incorrect address provided, or failure to claim shipment.<\/td>\n                    <td><span class=\"badge badge-customer\">Deducted from Refund<\/span><\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <!-- Section 2: Detailed Return Guidelines -->\n    <h2 class=\"section-title\">2. Return Conditions &amp; Inspection Protocols<\/h2>\n    \n    <h3>A. Damaged, Defective, or Missing Items (Unboxing Protocol)<\/h3>\n    <p>To protect your rights against transit damages, please inspect all packages immediately upon arrival.<\/p>\n    <ul class=\"rule-list\">\n        <li><strong>Unboxing Proof Required:<\/strong> For claims regarding physical breakage, shipping damage, missing accessories, or incorrect models, customers <strong>must provide clear unboxing photos or videos<\/strong> showing the shipping label, exterior package condition, and the damage.<\/li>\n        <li>Once verified, KCvents will immediately arrange a replacement unit or replacement parts at zero cost to you, including all freight charges.<\/li>\n    <\/ul>\n\n    <h3>B. Standard Return Conditions (Unused Standard Goods)<\/h3>\n    <ul class=\"rule-list\">\n        <li>The product must be completely unused, uninstalled, without mounting marks, wire cuts, or scratches.<\/li>\n        <li>Must include all original packaging, mounting hardware, manuals, and accessories.<\/li>\n        <li>Customized products, private label (OEM) items, clearance products (Final Sale), and consumables (e.g., air filters, carbon cartridges) are strictly non-returnable unless defective.<\/li>\n    <\/ul>\n\n    <!-- Section 3: Freight & Failed Delivery Table -->\n    <h2 class=\"section-title\">3. Freight Costs &amp; Customer-Incurred Expenses<\/h2>\n    <p>We maintain a transparent policy regarding return shipping costs and customs-related fees:<\/p>\n\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th>Return Reason<\/th>\n                    <th>Shipping Fee Coverage<\/th>\n                    <th>Customs Duties \/ Carrier Charges<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Verified Factory Defect \/ Transit Damage<\/strong><\/td>\n                    <td>KCvents reimburses or pre-pays 100% of round-trip shipping.<\/td>\n                    <td>Coberto pela KCvents<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Mudan\u00e7a de Ideia do Cliente \/ Erro de C\u00e1lculo nas Especifica\u00e7\u00f5es<\/strong><\/td>\n                    <td>Pago pelo Cliente (Obrigat\u00f3rio o uso de transportadora com servi\u00e7o de rastreamento).<\/td>\n                    <td>N\u00e3o reembols\u00e1vel<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Encomenda Recusada Devido a Impostos\/Taxas de Importa\u00e7\u00e3o Locais<\/strong><\/td>\n                    <td>Deduzido do reembolso final (Frete de envio + Frete de devolu\u00e7\u00e3o).<\/td>\n                    <td>O cliente \u00e9 respons\u00e1vel por todas as taxas de manuseio da transportadora e penalidades alfandeg\u00e1rias.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Falha na Entrega (Endere\u00e7o Incorreto \/ Encomenda N\u00e3o Reclamada)<\/strong><\/td>\n                    <td>Deduzido do reembolso final (Custos reais de devolu\u00e7\u00e3o cobrados pela transportadora).<\/td>\n                    <td>O cliente \u00e9 respons\u00e1vel por quaisquer taxas de armazenagem ou devolu\u00e7\u00e3o da transportadora.<\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <div class=\"note-box\">\n        <strong>\u26a0\ufe0f Nota Importante sobre Entregas N\u00e3o Reclamadas \/ Recusadas:<\/strong> Os impostos e taxas alfandeg\u00e1rias internacionais s\u00e3o determinados pelo governo do pa\u00eds de destino. Se o comprador recusar a entrega ou n\u00e3o realizar o desembara\u00e7o aduaneiro\/pagamento de taxas, a transportadora cobrar\u00e1 da KCvents o frete de retorno e as taxas de descarte. Esses custos reais ser\u00e3o deduzidos de qualquer saldo restante de reembolso.\n    <\/div>\n\n    <!-- Section 4: Manufacturer Warranty -->\n    <h2 class=\"section-title\">Garantia do Fabricante (1 Ano para Unidade Completa \/ 3 Anos para o Motor)<\/h2>\n    <p>Todos os equipamentos de ventila\u00e7\u00e3o KCvents s\u00e3o cobertos pela nossa garantia padr\u00e3o de <strong>Garantia de 1 Ano para a Unidade Completa<\/strong> e por uma <strong>Garantia Estendida de 3 Anos para o Motor do Ventilador<\/strong> a partir da data de compra.<\/p>\n\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th style=\"width: 25%;\">N\u00edvel de Garantia<\/th>\n                    <th style=\"width: 20%;\">Per\u00edodo de Cobertura<\/th>\n                    <th style=\"width: 30%;\">O que est\u00e1 Coberto<\/th>\n                    <th style=\"width: 25%;\">Pol\u00edtica de Custos de Envio<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Garantia da Unidade Completa<\/strong><\/td>\n                    <td><strong>1 Ano<\/strong> a partir da data de compra<\/td>\n                    <td>Unidade completa, incluindo placas de controle (PCB), sensores, carca\u00e7a estrutural, rotores e acess\u00f3rios contra defeitos de fabrica\u00e7\u00e3o.<\/td>\n                    <td><strong>A KCvents cobre o frete de IDA E VOLTA<\/strong> para unidades de reparo\/substitui\u00e7\u00e3o verificadas ou componentes principais.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Garantia Estendida do Motor<\/strong><\/td>\n                    <td><strong>3 Anos<\/strong> a partir da data de compra<\/td>\n                    <td>Motores de Ventilador AC\/EC (conjunto de acionamento principal) contra avarias mec\u00e2nicas, queima de bobinas ou defeitos de fabrica\u00e7\u00e3o.<\/td>\n                    <td><strong>A KCvents cobre o frete de IDA E VOLTA<\/strong> para substitui\u00e7\u00e3o de motores com defeito cobertos pela garantia.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Exclus\u00f5es<\/strong><\/td>\n                    <td>N\/A<\/td>\n                    <td>Danos decorrentes de instala\u00e7\u00e3o inadequada, tens\u00e3o de alimenta\u00e7\u00e3o incorreta, desmontagem n\u00e3o autorizada, sinistros por \u00e1gua\/fogo ou desgaste est\u00e9tico normal.<\/td>\n                    <td>Aplicam-se taxas de reparo e frete pagos.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Fornecimento de Pe\u00e7as de Reposi\u00e7\u00e3o B2B<\/strong><\/td>\n                    <td>Dentro do Prazo de Garantia<\/td>\n                    <td>Para parceiros comerciais\/B2B internacionais, a KCvents pode enviar componentes de reposi\u00e7\u00e3o (motores, PCBs) diretamente com assist\u00eancia t\u00e9cnica remota para minimizar o tempo de inatividade operacional.<\/td>\n                    <td>Frete expresso coberto pela KCvents para pe\u00e7as defeituosas dentro da garantia.<\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <!-- Section 5: Refund Processing Timeline -->\n    <h2 class=\"section-title\">Prazos para Processamento do Reembolso<\/h2>\n    <ul class=\"rule-list\">\n        <li><strong>Prazo de Inspe\u00e7\u00e3o:<\/strong> As mercadorias devolvidas s\u00e3o inspecionadas dentro de 3 a 5 dias \u00fateis ap\u00f3s a chegada ao nosso armaz\u00e9m.<\/li>\n        <li><strong>Emiss\u00e3o do Reembolso:<\/strong> Uma vez aprovado, o seu reembolso ser\u00e1 processado dentro de 3 a 5 dias \u00fateis atrav\u00e9s do m\u00e9todo de pagamento original (Transfer\u00eancia Banc\u00e1ria T\/T, PayPal ou Cart\u00e3o de Cr\u00e9dito).<\/li>\n        <li><strong>Reembolsos Parciais:<\/strong> Se os produtos devolvidos apresentarem sinais de instala\u00e7\u00e3o, itens\/pe\u00e7as faltantes ou embalagens originais danificadas, a KCvents reserva-se o direito de cobrar uma taxa de reabastecimento\/recondicionamento.<\/li>\n    <\/ul>\n\n    <!-- Contact & Claim Initiation -->\n    <div class=\"contact-box\">\n        <h3 style=\"margin-top:0; color: #0e4b88;\">Como Iniciar uma Solicita\u00e7\u00e3o ou Devolu\u00e7\u00e3o<\/h3>\n        <p>Para iniciar uma solicita\u00e7\u00e3o de devolu\u00e7\u00e3o, avaria ou servi\u00e7o de garantia, entre em contato com a nossa equipe de suporte com a refer\u00eancia do seu pedido:<\/p>\n        <p>? <strong>E-mail de Suporte:<\/strong> <a href=\"mailto:huoyee@kcvents.com\">huoyee@kcvents.com<\/a> \/ <a href=\"mailto:ecvents@kcvents.com\">ecvents@kcvents.com<\/a><\/p>\n        <p>? <strong>Tel. \/ WhatsApp:<\/strong> +86 755 2317 1120<\/p>\n        <p>? <strong>Empresa:<\/strong> Shenzhen Chic Technology Co., Ltd. (Sede da KCvents)<\/p>\n        <p>? <strong>Endere\u00e7o:<\/strong> 2\u00ba Andar, Edif\u00edcio B, N\u00ba 107 Huasheng Road, Comunidade Shuiwei, Dalang Avenue, Distrito de Longhua, Shenzhen, Guangdong, China 518110<\/p>\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &#038; Returns Policy Shenzhen Chic Technology Co., Ltd. (KCvents Ventilation System) | Effective Date: July 2026 ?\ufe0f Purchasing Personal Units or Small Samples? KCvents.com primary focuses on B2B wholesale, OEM\/ODM, and commercial orders. For retail purchases (1\u20132 units) with direct 14-day return support, please shop at our official B2C store ECvents.com. \u9000\u6b3e\u53ca\u9000\u8d27\u653f\u7b56 &#8211; ECvents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","iawp_total_views":15,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"_links":{"self":[{"href":"https:\/\/www.kcvents.com\/pt\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kcvents.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kcvents.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kcvents.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kcvents.com\/pt\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/www.kcvents.com\/pt\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":3714,"href":"https:\/\/www.kcvents.com\/pt\/wp-json\/wp\/v2\/pages\/14\/revisions\/3714"}],"wp:attachment":[{"href":"https:\/\/www.kcvents.com\/pt\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}