{"id":14,"date":"2026-07-29T19:15:54","date_gmt":"2026-07-29T11:15:54","guid":{"rendered":"https:\/\/www.kcvents.com\/?page_id=14"},"modified":"2026-07-29T20:03:58","modified_gmt":"2026-07-29T12:03:58","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.kcvents.com\/th\/refund_returns\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"<style>\n    \/* Scoped container to prevent conflicts with WordPress themes *\/\n    .kc-wp-policy {\n        font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Helvetica, Arial, sans-serif;\n        line-height: 1.6;\n        color: #2c3e50;\n        max-width: 100%;\n        margin: 0 auto;\n        padding: 0;\n    }\n\n    .kc-wp-policy * {\n        box-sizing: border-box;\n    }\n\n    .kc-wp-policy .policy-header {\n        border-bottom: 3px solid #0e4b88;\n        padding-bottom: 15px;\n        margin-bottom: 25px;\n    }\n\n    .kc-wp-policy .policy-header h1 {\n        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class=\"kc-wp-policy\">\n\n    <!-- Header Section -->\n    <header class=\"policy-header\">\n<h1 style=\"margin-bottom: 5vh;\">Refund &#038; Returns Policy<\/h1>\n        <p>Shenzhen Chic Technology Co., Ltd. (KCvents Ventilation System) | Effective Date: July 2026<\/p>\n    <\/header>\n\n    <!-- Retail Banner -->\n    <div class=\"retail-banner\">\n        <div class=\"retail-banner-text\">\n            <h3>\ud83d\udecd\ufe0f Purchasing Personal Units or Small Samples?<\/h3>\n            <p>KCvents.com primary focuses on B2B wholesale, OEM\/ODM, and commercial orders. For retail purchases (1\u20132 units) with direct 14-day return support, please shop at our official B2C store <strong>ECvents.com<\/strong>.<\/p>\n        <\/div>\n        <a href=\"https:\/\/www.ecvents.com\/refund_returns-2\/\" target=\"_blank\" class=\"retail-btn\" rel=\"noopener\">\u9000\u6b3e\u53ca\u9000\u8d27\u653f\u7b56 &#8211; ECvents \u5546\u5e97 &rarr;<\/a>\n    <\/div>\n\n    <!-- Section 1: Policy Overview Table -->\n    <h2 class=\"section-title\">1. Policy Overview Matrix<\/h2>\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th style=\"width: 22%;\">Scenario \/ Category<\/th>\n                    <th style=\"width: 18%;\">Eligible Window<\/th>\n                    <th style=\"width: 35%;\">Key Conditions &#038; Requirements<\/th>\n                    <th style=\"width: 25%;\">Freight Responsibility<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Damaged in Transit \/ Defective on Arrival \/ Wrong Item<\/strong><\/td>\n                    <td>Within 14 days of delivery<\/td>\n                    <td><strong>Unboxing Photo\/Video Required<\/strong> as essential evidence of arrival condition. Item must be uninstalled.<\/td>\n                    <td><span class=\"badge badge-kcvents\">KCvents Pays (Both Ways)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Standard Return (Change of Mind \/ Ordered Wrong Model)<\/strong><\/td>\n                    <td>Within 14 days of delivery<\/td>\n                    <td>Item must be 100% unused, uninstalled, in &#8220;as-new&#8221; condition with complete original packaging &#038; manuals.<\/td>\n                    <td><span class=\"badge badge-customer\">Customer Pays (Trackable)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Warranty Claims (1-Yr Unit \/ 3-Yr Motor)<\/strong><\/td>\n                    <td>1 Year (Whole Unit)<br>3 Years (Motor Only)<\/td>\n                    <td>Covers manufacturing defects under normal operating conditions. Technical verification required.<\/td>\n                    <td><span class=\"badge badge-kcvents\">KCvents Covers (Both Ways)<\/span><\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Custom \/ OEM \/ ODM \/ Bulk Orders<\/strong><\/td>\n                    <td>Non-Returnable<\/td>\n                    <td>Non-refundable once mass production or customization has commenced.<\/td>\n                    <td>N\/A<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Customer Delivery Faults (Refused Customs \/ Wrong Address)<\/strong><\/td>\n                    <td>At delivery stage<\/td>\n                    <td>Refusal of duties, incorrect address provided, or failure to claim shipment.<\/td>\n                    <td><span class=\"badge badge-customer\">Deducted from Refund<\/span><\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <!-- Section 2: Detailed Return Guidelines -->\n    <h2 class=\"section-title\">2. Return Conditions &#038; Inspection Protocols<\/h2>\n    \n    <h3>A. Damaged, Defective, or Missing Items (Unboxing Protocol)<\/h3>\n    <p>To protect your rights against transit damages, please inspect all packages immediately upon arrival.<\/p>\n    <ul class=\"rule-list\">\n        <li><strong>Unboxing Proof Required:<\/strong> For claims regarding physical breakage, shipping damage, missing accessories, or incorrect models, customers <strong>must provide clear unboxing photos or videos<\/strong> showing the shipping label, exterior package condition, and the damage.<\/li>\n        <li>Once verified, KCvents will immediately arrange a replacement unit or replacement parts at zero cost to you, including all freight charges.<\/li>\n    <\/ul>\n\n    <h3>B. Standard Return Conditions (Unused Standard Goods)<\/h3>\n    <ul class=\"rule-list\">\n        <li>The product must be completely unused, uninstalled, without mounting marks, wire cuts, or scratches.<\/li>\n        <li>Must include all original packaging, mounting hardware, manuals, and accessories.<\/li>\n        <li>Customized products, private label (OEM) items, clearance products (Final Sale), and consumables (e.g., air filters, carbon cartridges) are strictly non-returnable unless defective.<\/li>\n    <\/ul>\n\n    <!-- Section 3: Freight & Failed Delivery Table -->\n    <h2 class=\"section-title\">3. Freight Costs &#038; Customer-Incurred Expenses<\/h2>\n    <p>We maintain a transparent policy regarding return shipping costs and customs-related fees:<\/p>\n\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th>Return Reason<\/th>\n                    <th>Shipping Fee Coverage<\/th>\n                    <th>Customs Duties \/ Carrier Charges<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Verified Factory Defect \/ Transit Damage<\/strong><\/td>\n                    <td>KCvents reimburses or pre-pays 100% of round-trip shipping.<\/td>\n                    <td>Covered by KCvents<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Customer Change of Mind \/ Miscalculated Specs<\/strong><\/td>\n                    <td>Paid by Customer (Must use trackable carrier service).<\/td>\n                    <td>Non-refundable<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Package Refused Due to Local Import Duties\/Taxes<\/strong><\/td>\n                    <td>Deducted from final refund (Outbound + Return freight).<\/td>\n                    <td>Customer liable for all carrier handling &#038; customs penalties.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Failed Delivery (Incorrect Address \/ Unclaimed Parcel)<\/strong><\/td>\n                    <td>Deducted from final refund (Actual carrier return fees).<\/td>\n                    <td>Customer liable for any carrier storage or return charges.<\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <div class=\"note-box\">\n        <strong>\u26a0\ufe0f Important Note on Unclaimed \/ Refused Deliveries:<\/strong> International customs duties and taxes are determined by your destination country&#8217;s government. If a buyer refuses delivery or fails to clear customs\/pay duties, the carrier will charge KCvents for return freight and disposal fees. These actual costs will be deducted from any remaining refund balance.\n    <\/div>\n\n    <!-- Section 4: Manufacturer Warranty -->\n    <h2 class=\"section-title\">4. Manufacturer Warranty (1-Year Whole Unit \/ 3-Year Motor)<\/h2>\n    <p>All KCvents ventilation equipment is backed by our standard <strong>1-Year Full Unit Warranty<\/strong> and an extended <strong>3-Year Fan Motor Warranty<\/strong> from the date of purchase.<\/p>\n\n    <div class=\"table-responsive\">\n        <table class=\"policy-table\">\n            <thead>\n                <tr>\n                    <th style=\"width: 25%;\">Warranty Tier<\/th>\n                    <th style=\"width: 20%;\">Coverage Period<\/th>\n                    <th style=\"width: 30%;\">What is Covered<\/th>\n                    <th style=\"width: 25%;\">Shipping Cost Policy<\/th>\n                <\/tr>\n            <\/thead>\n            <tbody>\n                <tr>\n                    <td><strong>Whole Unit Warranty<\/strong><\/td>\n                    <td><strong>1 Year<\/strong> from purchase date<\/td>\n                    <td>Complete unit including PCB controllers, sensors, structural casing, impellers, and accessories against manufacturing defects.<\/td>\n                    <td><strong>KCvents covers freight BOTH WAYS<\/strong> for verified repair\/replacement units or core components.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Extended Motor Warranty<\/strong><\/td>\n                    <td><strong>3 Years<\/strong> from purchase date<\/td>\n                    <td>AC\/EC Fan Motors (core drive assembly) against mechanical breakdown, coil burnouts, or manufacturing defects.<\/td>\n                    <td><strong>KCvents covers freight BOTH WAYS<\/strong> for defective motor replacements under warranty.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>Exclusions<\/strong><\/td>\n                    <td>N\/A<\/td>\n                    <td>Damage resulting from improper installation, wrong voltage supply, unauthorized disassembly, water\/fire hazards, or normal cosmetic wear.<\/td>\n                    <td>Paid repair &#038; shipping fees apply.<\/td>\n                <\/tr>\n                <tr>\n                    <td><strong>B2B Spare Parts Provision<\/strong><\/td>\n                    <td>Within Warranty Term<\/td>\n                    <td>For overseas B2B\/commercial partners, KCvents can ship replacement components (motors, PCBs) directly with technical remote assistance to minimize operational downtime.<\/td>\n                    <td>Express freight covered by KCvents for defective parts under warranty.<\/td>\n                <\/tr>\n            <\/tbody>\n        <\/table>\n    <\/div>\n\n    <!-- Section 5: Refund Processing Timeline -->\n    <h2 class=\"section-title\">5. Refund Processing Timeline<\/h2>\n    <ul class=\"rule-list\">\n        <li><strong>Inspection Window:<\/strong> Returned goods are inspected within 3\u20135 business days upon arriving at our warehouse.<\/li>\n        <li><strong>Refund Issuance:<\/strong> Once approved, your refund will be processed within 3\u20135 business days to your original payment method (T\/T Bank Wire, PayPal, or Credit Card).<\/li>\n        <li><strong>Partial Refunds:<\/strong> If returned goods show signs of installation, missing hardware, or damaged original boxes, KCvents reserves the right to charge a restocking\/refurbishment fee.<\/li>\n    <\/ul>\n\n    <!-- Contact & Claim Initiation -->\n    <div class=\"contact-box\">\n        <h3 style=\"margin-top:0; color: #0e4b88;\">How to Initiate a Claim or Return<\/h3>\n        <p>To start a claim for returns, damage, or warranty service, please contact our support team with your order reference:<\/p>\n        <p>\ud83d\udce7 <strong>Support Email:<\/strong> <a href=\"mailto:huoyee@kcvents.com\">huoyee@kcvents.com<\/a> \/ <a href=\"mailto:ecvents@kcvents.com\">ecvents@kcvents.com<\/a><\/p>\n        <p>\ud83d\udcde <strong>Tel \/ WhatsApp:<\/strong> +86 755 2317 1120<\/p>\n        <p>\ud83c\udfe2 <strong>Company:<\/strong> Shenzhen Chic Technology Co., Ltd. (KCvents Headquarter)<\/p>\n        <p>\ud83d\udccd <strong>Address:<\/strong> 2nd Floor, Building B, No. 107 Huasheng Road, Shuiwei Community, Dalang Avenue, Longhua District, Shenzhen, Guangdong, China 518110<\/p>\n    <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund &#038; Returns Policy Shenzhen Chic Technology Co., Ltd. (KCvents Ventilation System) | Effective Date: July 2026 \ud83d\udecd\ufe0f Purchasing Personal Units or Small Samples? KCvents.com primary focuses on B2B wholesale, OEM\/ODM, and commercial orders. For retail purchases (1\u20132 units) with direct 14-day return support, please shop at our official B2C store ECvents.com. \u9000\u6b3e\u53ca\u9000\u8d27\u653f\u7b56 &#8211; ECvents [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":6}},"_links":{"self":[{"href":"https:\/\/www.kcvents.com\/th\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kcvents.com\/th\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.kcvents.com\/th\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.kcvents.com\/th\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kcvents.com\/th\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":3,"href":"https:\/\/www.kcvents.com\/th\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":3714,"href":"https:\/\/www.kcvents.com\/th\/wp-json\/wp\/v2\/pages\/14\/revisions\/3714"}],"wp:attachment":[{"href":"https:\/\/www.kcvents.com\/th\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}