Warranty & After-Sales Policy
This limited warranty applies to KCvents products supplied by CHIC Technology Co., Ltd. to retail customers, distributors, project buyers, and OEM/ODM customers, unless a separate written agreement states otherwise.
1. Limited Warranty Coverage
| Covered Item | Warranty Period | Start Date | Covered Defect |
|---|
| Complete ventilation unit | 1 year | Date of purchase shown on the applicable PI, invoice, or other accepted proof of purchase | Manufacturing defects in materials and workmanship under normal use and proper installation |
| Original motor installed in the product | 3 years | Date of purchase shown on the applicable PI, invoice, or other accepted proof of purchase | Manufacturing defects in materials and workmanship under normal use and proper installation |
2. After-Sales Claim Process
| Step | Process |
|---|
| 1. Submit a claim | Provide the order or PI number if available, purchaser name or buyer company name, product model, serial or batch number, installation details, and clear photos or videos of the issue. |
| 2. Remote diagnosis | CHIC reviews the evidence and may provide troubleshooting instructions, wiring guidance, installation checks, or a remote technical assessment. |
| 3. Parts-based remedy | For an approved manufacturing defect, CHIC may send appropriate core replacement parts, such as a motor or control board, free of charge, including standard shipping, and provide remote technical guidance. |
| 4. Exceptional return or replacement | Whole-unit return, repair, or replacement is not automatic. It requires CHIC’s prior written authorization after technical assessment. |
3. Warranty Exclusions
This warranty does not cover misuse, improper or non-compliant installation, failure to follow product instructions, unauthorized repair or modification, normal wear and tear, consumables, cosmetic damage that does not affect performance, accident, improper storage, incorrect voltage, power surge, fire, flood, pest damage, or force majeure events.
4. Replacement Parts and Units
Any replacement part or replacement unit is covered only for the remaining portion of the original warranty period. CHIC may require reasonable evidence of the claimed defect before approving a warranty remedy.
5. Contact
For warranty or technical support, contact huoyee@kcvents.com before returning any product or part.
