🛍️ Purchasing Personal Units or Small Samples?
KCvents.com primary focuses on B2B wholesale, OEM/ODM, and commercial orders. For retail purchases (1–2 units) with direct 14-day return support, please shop at our official B2C store ECvents.com.
退款及退货政策 – ECvents 商店 →
1. Policy Overview Matrix
| Scenario / Category |
Eligible Window |
Key Conditions & Requirements |
Freight Responsibility |
| Damaged in Transit / Defective on Arrival / Wrong Item |
Within 14 days of delivery |
Unboxing Photo/Video Required as essential evidence of arrival condition. Item must be uninstalled. |
KCvents Pays (Both Ways) |
| Standard Return (Change of Mind / Ordered Wrong Model) |
Within 14 days of delivery |
Item must be 100% unused, uninstalled, in “as-new” condition with complete original packaging & manuals. |
Customer Pays (Trackable) |
| Warranty Claims (1-Yr Unit / 3-Yr Motor) |
1 Year (Whole Unit)
3 Years (Motor Only) |
Covers manufacturing defects under normal operating conditions. Technical verification required. |
KCvents Covers (Both Ways) |
| Custom / OEM / ODM / Bulk Orders |
Non-Returnable |
Non-refundable once mass production or customization has commenced. |
N/A |
| Customer Delivery Faults (Refused Customs / Wrong Address) |
At delivery stage |
Refusal of duties, incorrect address provided, or failure to claim shipment. |
Deducted from Refund |
2. Return Conditions & Inspection Protocols
A. Damaged, Defective, or Missing Items (Unboxing Protocol)
To protect your rights against transit damages, please inspect all packages immediately upon arrival.
- Unboxing Proof Required: For claims regarding physical breakage, shipping damage, missing accessories, or incorrect models, customers must provide clear unboxing photos or videos showing the shipping label, exterior package condition, and the damage.
- Once verified, KCvents will immediately arrange a replacement unit or replacement parts at zero cost to you, including all freight charges.
B. Standard Return Conditions (Unused Standard Goods)
- The product must be completely unused, uninstalled, without mounting marks, wire cuts, or scratches.
- Must include all original packaging, mounting hardware, manuals, and accessories.
- Customized products, private label (OEM) items, clearance products (Final Sale), and consumables (e.g., air filters, carbon cartridges) are strictly non-returnable unless defective.
3. Freight Costs & Customer-Incurred Expenses
We maintain a transparent policy regarding return shipping costs and customs-related fees:
| Return Reason |
Shipping Fee Coverage |
Customs Duties / Carrier Charges |
| Verified Factory Defect / Transit Damage |
KCvents reimburses or pre-pays 100% of round-trip shipping. |
Covered by KCvents |
| Customer Change of Mind / Miscalculated Specs |
Paid by Customer (Must use trackable carrier service). |
Non-refundable |
| Package Refused Due to Local Import Duties/Taxes |
Deducted from final refund (Outbound + Return freight). |
Customer liable for all carrier handling & customs penalties. |
| Failed Delivery (Incorrect Address / Unclaimed Parcel) |
Deducted from final refund (Actual carrier return fees). |
Customer liable for any carrier storage or return charges. |
⚠️ Important Note on Unclaimed / Refused Deliveries: International customs duties and taxes are determined by your destination country’s government. If a buyer refuses delivery or fails to clear customs/pay duties, the carrier will charge KCvents for return freight and disposal fees. These actual costs will be deducted from any remaining refund balance.
4. Manufacturer Warranty (1-Year Whole Unit / 3-Year Motor)
All KCvents ventilation equipment is backed by our standard 1-Year Full Unit Warranty and an extended 3-Year Fan Motor Warranty from the date of purchase.
| Warranty Tier |
Coverage Period |
What is Covered |
Shipping Cost Policy |
| Whole Unit Warranty |
1 Year from purchase date |
Complete unit including PCB controllers, sensors, structural casing, impellers, and accessories against manufacturing defects. |
KCvents covers freight BOTH WAYS for verified repair/replacement units or core components. |
| Extended Motor Warranty |
3 Years from purchase date |
AC/EC Fan Motors (core drive assembly) against mechanical breakdown, coil burnouts, or manufacturing defects. |
KCvents covers freight BOTH WAYS for defective motor replacements under warranty. |
| Exclusions |
N/A |
Damage resulting from improper installation, wrong voltage supply, unauthorized disassembly, water/fire hazards, or normal cosmetic wear. |
Paid repair & shipping fees apply. |
| B2B Spare Parts Provision |
Within Warranty Term |
For overseas B2B/commercial partners, KCvents can ship replacement components (motors, PCBs) directly with technical remote assistance to minimize operational downtime. |
Express freight covered by KCvents for defective parts under warranty. |
5. Refund Processing Timeline
- Inspection Window: Returned goods are inspected within 3–5 business days upon arriving at our warehouse.
- Refund Issuance: Once approved, your refund will be processed within 3–5 business days to your original payment method (T/T Bank Wire, PayPal, or Credit Card).
- Partial Refunds: If returned goods show signs of installation, missing hardware, or damaged original boxes, KCvents reserves the right to charge a restocking/refurbishment fee.
